Refund policy

Refund and Return Policy

At our store, customer satisfaction is important to us. We strive to provide high-quality baking ingredients, tools, and accessories. If you are not satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 7 days of delivery under the following conditions:

• The item must be unused and in its original packaging.
• The item must be in the same condition as received.
• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For hygiene and food safety reasons, the following items cannot be returned:

• Opened or used food products
• Perishable items
• Customized or special-order products
• Products damaged due to improper handling after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order by providing:

• Order number
• Clear photographs of the product
• Description of the issue

Upon verification, we will arrange a replacement or refund as appropriate.

Refunds

Once your return request is approved and the product is received and inspected:

• Refunds will be processed within 7-10 business days.
• Refunds will be issued through the original payment method where applicable.
• Shipping charges are non-refundable unless the return is due to our error.

Contact Us

For return or refund requests, please contact: 0333 2244516